Once the every thing is done, validate the workflow and publish the workflow.īelow video will give you practical demonstration that how we can create the workflow in servicenow:Īttach Workflow in Service Request catalog Item: Below are the steps to attach workflow in ServiceNow catalog item:.Same as above we can select other activities as per as requirement.select Approval user activity and move it to the editor section. Lets say we want approval after the catalog item is ordered.Now from core tab available on the right, we can select the activities we want and move it to editor section where already have to activity start and end.If we want that workflow will trigger based on any condition then we can create condition.Give workflow name and select table "sc_req_item".Navigate to Workflow Editor available in left side menu options.Steps to Design the workflow in servicenow: Using these core activities we can design the workflow.
CREATION WORKSHOP PLEASE CHECK INPUT PROJECTOR MANUAL
In Workflow editor there are lots of core activities such as Approvals (Group approval, User Approval, Approval Action, Manual Approval etc, Conditions (If, Switch, Wait for condition, Wait of WF Event), Notifications (Create Event, Notification), Sub flows, Tasks (Catalog Task, Create Task), Timer and Utilities (Branch, Join, Return Value, Run Script, Set Values, Turnstile, Unlock etc). Such as approvals, notifications, call other workflows, rollback, various conditions, timer etc. Workflow decides that how the request item fulfillment will be done from start till end, each any every step or level of the requirement has to be designed in workflow. A Workflow automates and visualizes a multi-step process as a sequence of activities. Workflow is used to design service request fulfillment process. Workflow can be created through graphical editor tool (Workflow editor). Please find video at the bottom of the page.ĭesign Workflow of ServiceNow Catalog Item: If form is the body of catalog item then workflow is the soul of catalog item. To see the practical implementation of ServiceNow Catalog Item. This will display how the form will look like to end user.
Once the form get saved, below related list will appeared.
Provide description and short description, want to display on Catalog Item.Navigate to Maintain Item module available on left side modules list.Below is the complete explanation of all three things required to create catalog item in servicenow.ĭesign Service Catalog Item Form: Steps to develop form of Catalog item in ServiceNow :